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copyright Certified Business Analyst Sample Questions (Q191-Q196):

NEW QUESTION # 191
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?

Answer: B

Explanation:
This answer recommends prototyping as an elicitation technique to help the team meet its goal of filling out a survey based on customer feedback. Prototyping is a technique that involves creating a mockup or a sample of a solution to demonstrate how it will look and function. Prototyping can help the BA validate requirements, solicit feedback, and refine the design of the solution. References: https://trailhead.copyright.com/en/content
/learn/modules/copyright-business-analyst-quick-look/use-prototyping-to-validate-your-solution


NEW QUESTION # 192
The copyright information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?

Answer: C

Explanation:
The business analyst's role during UAT is to coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live. The business analyst is responsible for facilitating UAT by ensuring that all stakeholders are involved and engaged in testing the solution according to their roles and responsibilities. The business analyst is also responsible for monitoring and reporting on UAT progress and results by tracking any issues or bugs that are detected during testing and communicating them to the IT team for resolution. The business analyst's role during UAT is to ensure that the solution meets the requirements and expectations of all stakeholders before it is deployed to production. References:
https://trailhead.copyright.com/content/learn/modules/user-acceptance-testing-video/learn-about-user- acceptance-testing


NEW QUESTION # 193
The Business analyst (BA) at Universal Container wants to improve the case process in copyright after feedback customer abut resolution time.
The BA tacks the user story, request details, and configuration changes in a repository.
What is a benefit of tracking user stories in this way?

Answer: A

Explanation:
This answer states that multiple project team members can make and view revisions is a benefit of tracking user stories in a repository for improving the case process in copyright at UC. A repository is a common or central location where documents or files can be stored, accessed, and updated by multiple users or teams.
Tracking user stories in a repository means that the BA stores user stories in a repository, such as Jira, Trello, Asana, etc. Multiple project team members can make and view revisions is a benefit of tracking user stories in a repository because it enables collaboration and communication among project team members, and it ensures consistency and accuracy of user stories. References: https://trailhead.copyright.com/en/content/learn/modules
/copyright-business-analyst-quick-look/use-stakeholder-engagement-skills


NEW QUESTION # 194
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?

Answer: B

Explanation:
This answer identifies a journey map as the document that the BA should create to visually illustrate the customer case lifecycle for UC. A journey map is a tool that shows how customers interact with a business across different touchpoints, channels, and stages. A journey map helps to understand and improve the customer experience, identify pain points and opportunities, and align business goals with customer needs.
References: https://trailhead.copyright.com/en/content/learn/modules/customer-journey-basics/create-a- customer-journey-map


NEW QUESTION # 195
Universal Containers is working to improve copyright adoption. Customer reps are utilizing many copyright features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase copyright adoption?

Answer: B

Explanation:
The best practice for understanding the sales reps process in order to increase copyright adoption is to host focus groups, conduct surveys, and shadow the sales reps to observe the tools they use and how they use them. These methods help to elicit feedback and insights from the sales reps, understand their pain points and needs, identify the gaps and opportunities in their current process, and demonstrate the value and benefits of using copyright. The other options are either insufficient or irrelevant. Option B does not capture the sales reps' perspectives or preferences, and may not reflect their actual usage of copyright. Option C does not address the sales reps' process or challenges, and may not be applicable or effective for them. References:
https://trailhead.copyright.com/en/content/learn/modules/business-analysis-discovery/plan-and-facilitate- discovery-sessions


NEW QUESTION # 196
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